Broadstairs Medical Practice

Broadstairs Medical Practice 2019-08-15 Person 1 5 0

I am absolutely disgusted by the receptionist's behaviour during a recent telephone call to try to make an appointment. I was 11 days post surgery and was worried one of my wounds/incisions had developed an infection, so I rang my GP surgery to make an appointment to get it checked out. I was told on the phone by a very rude receptionist that I should seek advise from a pharmacist before contacting the GP surgery to make an appointment. After an argument I was offered an appointment the following day with a nurse. Unhappy with this I contacted GAU who saw me the same day, as suspected my wound is infected so swobs were taken and antibiotics given. How the hell can you justify telling a post surgery patient to seek advise from a pharmacist instead of seeking medical attention from a doctor or nurse as instructed upon hospital discharge?

Broadstairs Medical Practice 2019-07-19 Person 5 5 0

I have been a patient at this practice for decades & highly recommend it. I have always been treated with great courtesy & respect. The staff that I have met, have been extremely helpful, professional & reassuring. Most recently one of the receptionists went out of her way to get advice from the doctor for me, rang me back when she said she would & even asked after me the following day when my husband went in to collect his prescription. These small gestures go a long way. .

Broadstairs Medical Practice 2018-11-07 Person 4 5 0

Manager thought she could diagnose me over the counter just by looking at my records. She got it wrong! She was very uncaring at a time i was ill. The receptionists have been replaced with lovely ones, very helpful, the nurses are great and my doctor has been an absolute lifesaver. I recommend this surgery to friends all the time. So the only negatives are the insensitive manager and having to pay for parking. By the way if you don't feel ill there's free on street parking, outside the train station carpark.

Broadstairs Medical Practice 2018-09-25 Person 0 5 0

The doctors leave you high and dry without your medication even though a much more experienced specialist advice was to not go without medications. They don’t refer appointments to hospitals. They don’t listen to patients concerns. They discuss private matters in the full view of members of the public instead of offering a private room, no confidentially

Broadstairs Medical Practice 2017-10-26 Person 1 5 0

Rubbish, doctor has left me without any medication for a week, even though there own policy is you can put a repeat prescription in up to seven days before, doctor is on a power trip, I have been told I can not go without this medication at all by my specialist, terrible service, will be seeking another surgery with my entire family,